Report damaged or lost parcel

Contacts for private customers

Take a look in our Help centre. It’s full of articles and guides that cover most common questions.

If you still need help or can’t find what you’re looking for, feel free to get in touch with us by filling out the relevant contact form. We’re here to assist you!

Request parcel delivery status
Report damaged or lost parcel
Request refund for unused service
Redirect your parcel
Praise an OMNIVA employee

Company information

General information

Omniva LT, UAB
Savanorių ave. 5-1, LT-03116 Vilnius, Lithuania
Aviacijos g. 6, Karmėlava, LT-54460 Kaunas. sav., Lithuania

Registration code

300087912

VAT number

LT100001549013

Bank details

VAT payer code: LT 100 001 549 013


Bank: “SEB bankas”


Settlement account: LT 06 7044 0600 0472 4666

Private customer service contacts

info@omniva.lt

+370 700 55077

The call and connection fee depends on the tariff applied by the Telia communication operator.

I–V 8.00–18.00


VI 9.00–15.00


VII out of office